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Field Service Technician CBIZ BENEFITS & INSURANCE SERVICES Occupation: Computer User Support Specialists
Location: Manchester, NH - 03101 Positions available: 1
Job #: 101214
Updated: 5/16/2017 Expires: 6/16/2015
Source: NHWorks Job Match Site: NHWorks Job Match

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Job Description
Company Network Solutions has a Field Service Technician position available in the Manchester, NH area. Our technicians work from home and we provide them with a company vehicle, tools and parts. Technicians provide technical support to Edward Jones branch offices in the surrounding area, troubleshooting and repairing computers, printers, telephone systems and other peripheral devices. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:

* Work autonomously to complete all maintenance, project and IMAC calls efficiently and timely. Field Service Technicians are responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including: network equipment, desktop terminals, monitors, printers, fax machines, telephony equipmentand cabling including terminations. Equipment serviced is subject to change as business needs dictate.
* Provide back up coverage for neighboring service areas as required.
* Monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch.
* Coordinate ETA's that reflect the branch's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site.
* Perform ticket updates whenever possible, including assignment of ticket to self, entering all dates/times, resolution codes, hardware used, appropriate details, etc.
* Responsible for compliance with all Asset Management duties including: timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log.
* Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
* Responsible for completing all required inventory activities related to company vehicles and branch transactions
* Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site.
* Provide excellent customer service at all times.
* Able to legally drive company vehicle.
* Responsible for the scheduling and completion of all van maintenance in accordance with manufacturer specifications.
* Must maintain unrestricted internet access at residence high speed preferred and must have the ability to print documentation.
* Must maintain residence in assigned territory.
* Available 24 hours a day, 7 days a week.
* Assumes responsibility for related duties as required or assigned.
* Associate s degree from accredited college or technical school.
* Two or more years IT and/or field service experience.
* Able to use all related computer hardware and software.
* Able to use job-related tools.
* Able to safely use step ladder.
* Able to lift and/or move up to 100+ pounds of equipment.

Equal Opportunity Employer committed to employment of Females, Minorities, Persons with Disabilities and Veterans.
An E-Verify Employernt, installing, phone, cabling, service calls

CBIZ is an equal opportunity employer and reviews applications for employment without regard to the applicant s race, color, religion, national origin, ancestry, age, gender, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, Please visit following URL for more information:

Employer's Job# 3367

Please visit job URL for more information about this opening and to view EOE statement.

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Compensation and Hours
Salary Range: Not Available DOE (Depends on Experience) Not Available Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular
Shift: Not Applicable
Hours per Week:
Hours Not Specified

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  Computer User Support Specialists
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This section shows the number of job openings and green jobs advertised online in Hillsborough County, NH for Computer User Support Specialists and for the related occupational group of Computer and Mathematical Occupations on June 19, 2021 (Jobs De-duplication Level 2).
There were 25 job openings and 0 green jobs advertised online in Hillsborough County, NH for Computer User Support Specialists on June 19, 2021. There are also 457 job openings and 6 green jobs advertised online for the related occupation group of Computer and Mathematical Occupations in Hillsborough County, NH on June 19, 2021.
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